Precision Mechanical’s representatives will work closely with you to ensure the backup power solution you choose meets your critical power needs, as well as offering you an economical reliable solution. Once your decision has been made to purchase a generator there are a number of things to consider:
The choices can be daunting, especially if you are not a power expert. Choosing the right machine is not difficult but you do need to understand your requirements. At Precision Mechanical, our specialist have vast power industry experience and knowledge and can assist you in your decision process by helping to translate your requirements into a reliable power generating solution tailored to meet your needs.
Precision Mechanical offers a comprehensive line of services; our experts have extensive experience in specifying, quoting, installing, and maintaining standby generating applications. We have factory trained field service technicians available to provide certified preventative maintenance, 24/7 emergency service, warranty support, and authorized factory startup services.
At Precision Mechanical we recognize one major component of outstanding field service is parts fulfillment, so we also maintain a vast inventory of Generac generator parts and accessories; backed up by fast shipment from the factory on items when the need arises.
Precision Mechanical’s technicians are factory trained and certified to perform installation and startup services for Generac’s broad product line. Our technicians work closely with engineering and the factory to ensure your systems are properly installed and started up.
Precision Mechanical works as the liaison between its clients and the manufacturer on all warranty issues. Generac has shown their confidence in the quality and reliability of its equipment by warranting the entire power generation package – engine, alternator, controls, switches, wiring, and other Generac generator parts. Depending on the product clients receive 1 – 5 years of warranty coverage.
Generator Improperly maintained generators, transfer switches, and other Generac parts provide a false sense of security. Preventive Maintenance is essential in assuring system availability. Precision Mechanical has developed “best-in-business” maintenance practices, meeting or exceeding manufacturer recommendations.
Our comprehensive inspections focus on early detection of problems, as well as immediate replacement of suspicious Generac generator parts. Standard operating procedures guide our technicians, each of whom are encouraged to take whatever time necessary to thoroughly evaluate the generator and its surrounding sub-systems.
Precision Mechanical’s philosophy is to aggressively and rapidly respond to instances of system failure with the right resources to ensure power is restored immediately. Precision Mechanical will provide on-call services with a guaranteed 15-minute call back and 4 hour on-site response. In addition, Precision Mechanical provides specific individuals’ names, phone #’s, pagers, home phones, etc. as part of our escalation practices.
In general our escalation procedure is as follows: technician-supervisor-manager-senior management. During an emergency, the following procedures should be used to contact Precision Mechanical’s Service Operations Group. During an emergency, dial (888) 746-8147. State that there is an emergency service situation and give your name and company name, the telephone number to reach you, and a brief description of the problem.
When the Precision Mechanical Dispatch Center answers the call, the service coordinator will manage the response directly and give you an ETA (estimated time of arrival) for the Field Service Representative. If they are unable to give you an ETA, they will immediately contact an Precision Mechanical Field Service Representative who will respond to you by telephone within 15 minutes. Should you not receive a return phone call within 15 minutes, repeat the entire procedure. In the unlikely event that you do not receive a return phone call, follow the escalation procedure as listed in the order below.
Precision Mechanical has access to Generac’s full line of parts and accessories to help keep your generator running smoothly. Our technicians will work closely with you to ensure your parts are ordered and received within the time frame your system demands.